* También servimos a otros países y regiones además de España, por lo que algunas de nuestras páginas web están escritas en inglés, puede usar Google Translate para traducir la página, disculpe las molestias.

 

Where can I ship my order?

The courier will come to your home or work address in the Spain, France, Belgium, United Kingdom, Ireland, Luxembourg, Switzerland, Germany, Netherlands, Denmark, Sweden, Finland, Poland, Austria, Hungary, Greece and Italy*, ect. Outside Europe, we only send to the United States, Canada, Australia, and New Zealand.

*Unfortunately we cannot ship to any overseas departments and territories of the above mentioned countries, the Channel Islands, Gibraltar, the Isle of Man, the Isle of Wight, Andorra, Ceuta, Melilla, Canary Islands, Campione d'Italia, Città del Vaticano, Livigno, San Marino, Büsingen am Hochrhein, Helgoland. Any order addressed to these locations will be cancelled.

Out of service countries: Norway, Portugal, Argentina, Chile. Any orders sent to these countries will be cancelled and we will not send notifications.

If you are unsure whether your current area is within the delivery range, please contact our customer service representative.

 

How long will it take to receive my order?

The current global COVID-19 epidemic is not optimistic. Due to the continuous impact of new mutant strains, various transfer stations are still in a state of intense epidemic control, so logistics and transportation will be delayed to varying degrees. Under the influence of this force majeure, we cannot Promise an accurate delivery date, but we will do our best to ensure that every order is delivered as soon as possible, and the delivery time of the package will be subject to the final arrival time of the logistics! We apologize for the inconvenience this has caused you!

* In addition, in case of conflicts of war, natural disasters, virus epidemics, severe weather or traffic control, the transportation time limit will be automatically extended, please know it!

 

How can I track my order?

When your order status is changed to "shipped", we will send you an email with a tracking number, and you can check the shipping information of the package in the information we provide. If there is no result in the query page, please wait for the courier company to update the shipping status.

* Please note that the shipping notification email will only be sent to the Email address you used when placing the order, so please make sure that the Email address is true and valid, otherwise you will not receive the tracking number or customs information!

It is important to note that the time we send this email is not the time your order was shipped. Usually we send you a shipping notice after the shipping company returns the tracking number. In fact, your order has been shipped a few days ago and is now in transit, you just need to wait patiently for delivery.

If you have not received the tracking number, please check whether the email is in your spam list, because the email may contain links, pictures or attachments, and it may be marked as spam, try to find it there. (Including out-of-stock notification emails, it may also appear on your spam list, so pay attention to them. ) If not here, please check if your email is consistent with the email address in the order. You can also log in to your account on our website, find your order in the order history and view the tracking number.

If you still can't find the tracking number, don't worry too much, you can also contact our customer service team for help, as your order may have a problem and pending processing such as out of stock, wrong delivery information or wrong payment etc. When you contacting us, please provide your order number and the email address you used in the order so that we can quickly find your order information.

 

I inserted a wrong shipping address. What now?

We are unfortunately unable to change the shipping address once an order has been placed. Please remember that both your order and any information within your order cannot be changed after the package starts shipping. We understand that sometimes you want to change or cancel your order, but be sure to do it in time, please. That is because we cannot guarantee that the change in our system will be effective before the shipment takes place, and also to avoid possible frauds. You can still contact our Customer Care team for advice.

 

What happens if I am not at home when my order is delivered?

The courier will make up to 2 attempts to deliver your order to the address you indicated. If the delivery is not possible, the driver will leave an Information Notice in the mailbox. After 2 delivery attempts, the courier will store your order, at no additional costs, for a maximum of 5 business days at their facility. If you have not collected your order before the end of the end of the 5th business day, it will be returned.

 

What should I do if my order is returned?

If your order is returned due to customs clearance or delivery failure, don't worry, we will ship it to you again after the package is returned.

 

My delivery is late!

We try our very best to inform our customers of any potential delay. Occasionally, delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted, but we cannot guarantee timely delivery. We understand that some customers want to cancel the order and get a refund at this time, but in order to avoid possible fraud and cause losses, please remember that your order cannot be changed or cancelled after the package starts shipping, if You need a refund, please contact us to handle the return procedure after receiving the package.

 

I am not satisfied with the product, can I return it?

Yes, of course you can! We accept exchanges and returns. If you want to return the product after receiving the package, please contact us by email. Please submit an application within 7 days from the day of receipt of the goods. If the time limit is exceeded, we will no longer accept returns or exchanges.

Please note that used products cannot be returned and shipments that are privately returned without contacting us will also not be processed. And we do not offer free returns for any reason, you need to pay for return shipping and customs fees.

After receiving the package, do not dispose of the courier receipt attached to the package at will, as it may be requested and reviewed by us when returning the product.

 

 

Shipping costs include handling and packaging costs, as well as postal expenses, but it does not include value-added tax and import duties. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for any damages that your package may suffer after shipment, but we do our best to protect all fragile items.